How to convince Hotmail to deliver your messages to the receipts mailbox


You’ve set up your own mail server and all runs like a charm. Well, you may find out that your messages are not delivered to any Hotmail account. Yes I know, your log shows that the massage has been accepted by the Hotmail server, but has it been delivered? Even to the junk folder? Try it out and if it hasn’t, read on!

So let’s name and then face the enemy!

The enemy is called “Microsoft SmartScreen”. We will find out later that the word smart is not appropriate.

First of all let’s make sure that your server is sending the message successfully. Create a Hotmail test account if not already done. Send a test email from your server to the Hotmail address and check the syslog.

  cat  /var/log/syslog | grep

Feb 18 15:56:16 yourserver postfix/submission/smtp[22861]: ED63E62643:  
 delay=1.4, delays=0.07/0.02/0.46/0.85, dsn=2.0.0, status=sent (250  
 <> Queued mail for delivery)


We can see that we successfully sent the message. Check the Hotmail Inbox and Junk folder. No email there? Welcome in the club! So let’s fix that!

What you need to do (you can skip the first 5 steps if you followed my “Mailserver How To” for setting up your server):

  •  Setup a SPF record
  • Setup DKIM
  •  Setup a DMARC record
  • Setup a reverse DNS record
  • HELO must be a host name not an IP
  • Make sure that your IP is not on a blacklist
  • Use a static IP address for your server
  • Sign up for JMRP and SNDS

Try this if your IP is blacklisted at Hotmail.

The Hotmail guidelines are listed here.

After all the above steps have been completed (wait 24 hours after DNS changed to make sure that Hotmail has your latest DNS entries), then it’s time to do some testing.

Let’s use telnet to be sure that SmartScreen is not filtering our message because of the email formatting, or for some other strange reason.


your@server:~$ telnet 25


Connected to
Escape character is '^]'.
220 Sending unsolicited commercial or bulk e-mail to Microsoft's computer network is prohibited. Other restrictions are found at Fri, 20 Feb 2015 06:58:10 -0800
250 ( Hello []
250 OK
354 Start mail input; end with <CRLF>.<CRLF>
Please SmartScreen god deliver my messages!
250 <> Queued mail for delivery


You should have successfully received the message in your Hotmail mailbox, most likely in the JUNK folder.

Now try to send from your email client and it should give you the same result.

Why are your emails ending up in the junk folder?

Well, I think SmartScreen is too smart for us!

It’s a question of IP reputation. If you are running a small private email server, there is not a lot you can do unfortunately. You will have to tell your friends to look in the Junk folder when sending them the first email.

For the commercial mail server:

Microsoft is considering receiving a small email volume from a mail server as suspicious. You need to send high volumes to get reputation. And you want to sign up for a Returnpath  certificate (not free).

After all that said, it seems not very smart to me if a message is considered SPAM, following all the above measures.

Most likely Gmail is also sending your messages to the SPAM folder.

Submit a simple request to fix this.

3 thoughts on “How to convince Hotmail to deliver your messages to the receipts mailbox”

  1. Thanks for the article

    in my case everything is set.
    I followed your walkthrough and all worked as you wrote and as you said I keep having my emails going to the junk box.

    I addressed hotmail about this issue in a form and they replied to me that my ip is not qualified for mitigation.

    What that does mean? is that in relation with your reputation?

    1. Hi Alfonso,

      There are so many people in the same boat! I had the same issue at first and talking to Microsoft was very frustrating. They were just answering with standard emails and some people had just no idea what I was even talking about. Make sure to follow ALL steps here. Don’t give up! It’s a pain to work with them but you will get it going!

    2. Check this too.

      Having to Sender-Score yourself first. I have been there more than once. This should be the default way to go, and is generally faster than getting white-listed by Hotmail’s investigation team. You can sender-score yourself by simply starting to deliver e-mail to other major ISP’s, and your ratings will eventually show up on (usually takes a couple weeks) at which point you can re-try Hotmail. In my personal experience this happens in 50% of the perfectly configured and authenticated fresh IP/Domain trying to inbox with a naked “Hello world” message. That means that you might get lucky and your fresh setup will Inbox hotmail/outlook like a charm. I would go out on a limb guessing that this “luck” factor could be related to the IP-Block provider/owner’s reputation?

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